Osprey Impex Ivy is committed to providing top quality products at cost competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their samples/order/s. The customer support contact email address is info@ospreyimpex.com and the contact WhatsApp number is +923334041565.You can either text your message or call for the latest updates on the status of your shipment or any urgent inquiries.

Osprey Impex Ivy well understand needs of the customers therefore each and every inquiry is entertained with due importance and is timely answered. The general reply time is 48 business hours.

Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.

A– We do not stock or store any products, all the products are made to order therefore we require minimum 15 working days to supply the sample/s order requested. 

However if we already have samples ready for certain products, they can be shipped after receiving the sample payment + shipping cost  in our business account, Once the payment is received the sample/s order will be shipped the same day by courier, and we shall also send you the digital image of the products before shipping as a proof.

 If it is even one piece or pair, we shall entertain each and every inquiry on its turn. Therefore we shall appreciate your patience to wait for the requested samples.

B– Generally, All the samples are shipped to customers’ courier accounts against the payment of the sample product/s. The sample/s payment can be transferred by using in our company business account, or Western Union, Money Gram, whichever is convenient to you. We do not ship free samples. In case a customer do not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges as well to our business account using or Western Union, Money Gram whichever is convenient.

The minimum order quantity or the initial test order for any product is 25 Pieces/Pairs per size per color. On special request we can produce two sizes and colors instead of one size and color.

We generally require 3 to 4 four weeks to complete your order however the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 25 days. In certain cases it might take 30 to 45 days by sea as well.

You can send us the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you if you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement.

We always welcome our customer’s requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do woven labels, embroidery, patches, screen print, Rubber logo, Embossed logo and sublimation printing on the products.

We accept advance payment through wire transfer in our company bank account .Other Options Transfers through Western Union or Money Gram are also acceptable for small orders and sample orders.

We pack all the products, using quality packaging material to ensure safe and secure transportation. The packaging is carried out under the supervision of our team of packaging experts, which monitors each & every activity pertaining to this process.
We offer All kind of Packing We provide all type of packing’s Custom Packing, Printed Packing As per the buyer`s Choice and Designing. We facilitate you with best efforts and hard work packed in a Poly Bag
Customized Special Packing Also Available on Demand of Client .With Client’s Logo and details.
Thanking you, awaiting your favorable response in shape of an inquiry.
For further Information, feel free to contact us.